1)  Definitions:

“carrier” means all air carriers that carry or undertake to carry the passenger or his/or her baggage hereunder or perform any other service incidental to such air carriage.

“carriage” is equivalent to “transportation”.

“ticket” means a passenger ticket as well as any related boarding document or  baggage check, or in the case of an electronic ticket the itinerary /receipt as applicable, of which these conditions form part;

“electronic ticket or e-ticket”means the itinerary/receipt issued by or on behalf of the carrier and if applicable, a boarding document.

“Warsaw convention”means the convention for the Unification of Certain Rules Relating to International Carriage by Air Signed at Warsaw,12th October 1929, or the that Convention as amended at the Hague, 28th September 1955,whichever may be applicable.

 

2)  The liability of Solenta Aviation (Private) Ltd in respect of carriage of passengers hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention as applied in Zimbabwe, and by the terms and conditions stated hereunder.

 

3)  Checked baggage will be delivered to the passenger or their agent. In the case of damage to the baggage, complaints must be made in writing to Solenta Aviation at the time of delivery. In the event of damaged or lost baggage the liability of Solenta Aviation shall be limited to the United States dollar USD$10 per kilogram. Solenta Aviation has no responsibility whatsoever for any valuables including any cash, credit cards, jewellery, cameras, and computers contained in checked baggage.  Passengers are advised to ensure their personal insurance has adequate cover for lost or damaged bagage.

 

4)  The total baggage allowance for each passenger, inclusive of hand baggage and cameras is 15kgs.  Excess baggage will only be carried at the sole discretion of the captain of the aircraft, if the payload of the aircraft and/or the space permits and will be charged at the prevailing rate for carriage of freight.  Should the passenger wish to guarantee the carriage of any excess baggage extra seats may be bought, if available, at the prevailing child fare for the sectors involved.

 

5 )  Freight  will only be carried, at the sole discretion of the captain of the aircraft, if the payload of the aircraft and/or space permits the aircraft will be landing at the freight destinations airstrip for commercial passengers.  Solenta Aviation will be the sole arbiter if there is any dispute as the acceptability of freight on safety, legal or moral grounds or where Solenta considers there are reasonable grounds for not accepting the freight if it could be detrimental to the condition off the aircraft.  It is the responsibility of the owner to insure any freight and Solenta Aviation accepts no liability whatsoever in the event of any damage or loss.  Solenta Aviation will not fly any dangerous Goods.

 

6)  All Solenta Aviation flights are non-smoking flights.

 

7)  Animals will be treated as freight and only carried at the sole discretion of Solenta Aviation and subject to the company receiving prior notice and the animal being in an airline approved container.

 

8)  It is the sole responsibility of the passengers on International flights to ensure that they have the appropriate documentation, including but not limited to, passports and visas required by any government authority.  Solenta Aviation will have no liability whatsoever for any direct or indirect costs if a passenger is unable to board a flight because he/she does not have the correct documentation.

 

9)  The latest Check –in time for all passengers is strictly 30 minutes before departure at all airports or airfields. Solenta Aviation reserves the right to depart 10 minutes ahead of the scheduled departure time if the passengers are not present at the place of departure by that time.  Solenta Aviation has no responsibility for direct or indirect costs resulting in passengers missing a flight due to non-compliance, for whatever reason, with the above Check-in times.  The above Check-in periods do not apply for passengers connecting from one Solenta Aviation flight onto another Solenta Aviation flight and connections are guaranteed.  Due to the nature of the operation the departure times may change within 24 hours of departure, Solenta Aviation will ensure that all agents and or passengers will be informed of any new departure times at least 3 Hours before the appropriate time.

 

10)  During Check-in passengers will be required to provide prove of their identity by submitting a passport or any other identity document containing a photograph.

 

11)  Solenta Aviation undertakes to use its best efforts to carry passengers and baggage with reasonable dispatch. However the times shown on the tickets or timetables form no part of the contract between Solenta Aviation and the passenger and Solenta Aviation reserves the right to change departure times or carrier when so required for operational or safety reasons.

 

12)  Solenta Aviation guarantees a connection to another flight when that flight is also being operated by Solenta Aviation.  Solenta Aviation accepts no responsibility whatsoever for direct or indirect costs related to a passenger of a Solenta Aviation flight missing a connection to a flight on another carrier.

 

13)  If Solenta Aviation is significantly delayed then Solenta Aviation will provide refreshments/meals appropriate to the time of day and length of delay. Solenta Aviation will not have responsibility whatsoever for direct or indirect costs resulting from the delay.

 

14)  Solenta Aviation reserves the right to allocate seats to standby passengers if ticketed passengers have not checked in by 15 minutes prior to the scheduled departure time.  In such circumstances ticketed passengers who subsequently arrive will only be boarded if there are still available seats.

 

15 )  At its sole discretion Solenta Aviation may impose the number of passengers to be booked to a particular destination before operating that particular flight.

 

16)  Solenta Aviation only accepts the carriage of persons under the age of 12 years if they are accompanied by an adult.

 

17)  Solenta Aviation reserves the right to deny carriage to any person or offload him/her age any airport /airstrip if in their sole discretion it is considered that:

  • Carrying the passengers might endanger the safety of the aircraft, crew or other passengers.

  • The passenger is drunk or under the influence of alcohol or drugs.

  • The passenger’s mental or physical state is a danger or risk to the aircraft, crew, or other passengers.

  • The passenger has refused to comply with a personal or baggage security check.

  • The passenger has refused to comply with instructions related to safety and security from the crew or other authorised persons.

  • The passenger has made any threat related to the safety of the aircraft.

  • No agent, servant or representative of Solenta Aviation has the authority to alter, modify or waive any of these Conditions of Carriage.

 

18) The contract evidenced hereby or contained herein shall be governed by the Law of Zimbabwe and any claim or dispute arising hereunder shall be determined by the Zimbabwean courts to the exclusion of the courts of any other county.

  

Large Passengers

Some passengers are larger than the average traveller and as such they feel more comfortable with a little more room on board; we  therefore suggest that passengers over 120kg  book an extra seat..  This is also booked at the child rate in the system and should be booked under the same surname but the Christian name should be marked as EXTRA SEAT.

 

Check-in times

Our published departure times are “airborne” times that are to say that these are the times we expect to be taking off and NOT boarding the aircraft.  Generally we board the aircraft 15 minutes before the scheduled departure time.  We therefore require passengers that present themselves for the flight AT LEAST 30 Minutes before the take-off time.  In order to speed up things for all concerned and particularly for other passengers that are travelling we ask that farewells and swapping of contact be done before boarding.  Many people like to have their photo taken by the aircraft, this is fine but we also ask, so as not to inconvenience other passengers, that passengers are prepared and quick in taking their pictures.

 

Departure & Arrival Information

When making your bookings, please  supply as much information as you can, i.e.  where the passengers are coming from, either where they stayed  the night before or the name of the company/driver that  will be bringing them to the airport.  Please also supply the same for their accommodation or transport on arrival.  This allows us to liaise directly with the relevant service providers in terms of timings, changes of timings or delays due to weather or aircraft technical problems.

 

All service providers are notified 24 hours in advance of timings for the following day. should these timings change then any changes are notified by our Duty Controller as appropriate.

 

Aircraft Types and Aircrew

Solenta Aviation currently operate the C208B Cessna Grand Caravan which is arguably the most reliable single engine aircraft ever built.  They are powered by the extremely reliable Pratt and Whitney PT6A turbine engines.  The Grand Caravan is a rugged aircraft that can operate from some suprising runways and can accommodate one or two pilots with either 13 or 12 passengers respectively.  . We are constantly evaluating our fleet and our requirements, and should there be any changes to our fleet, we will inform you accordingly.

 

Our Aircrew are handpicked and selected according to the strictest international quality and standards with a thorough induction and training process, AND not only for their ability to fly, but also their ability to  interact with  the passengers .  We want every passenger to not   only feel safe flying with Solenta Aviation, but to also enjoy the experience . 

 

Air Charters

Many people want to fly to different destinations or travel at different times to our scheduled airline services, therefore as a result Solenta Aviation  has one aircraft available for private charters.  Please contact Bookings@solenta.com for a quotation on your chartering requirements.

 

Full flight or No Flight Available

When making a reservation, and you find there are not enough seats on a flight or that flight does not seem to exist, please contact reservations as it is often possible to rearrange our  schedule to to accommodate your request.

 

Refreshments

Passengers often get upset that when having purchased water at  the airport, they are not allowed to bring this through airport security.  With Solenta Aviation they do not need to worry; all our flights carry cold water and a small goody packet of refreshments and items to make their journey that much more comfortable.

 

Cancellations

 

Cancellation penalties will be applicable as follows

 

No Show : 50% Penalty

 

1 – 24hrs : 50% Penalty for date change and / cancellation within 24 hours prior to travel.

 

24 – 72 hrs : 25% Penalty

 

25% Penalty for date change and / cancellation between 24 & 72 hrs prior to travel.

 

Up to 72 hrs : 10% Penalty for date change and / cancellation up to 3 days prior to travel.

 

Specials

Solenta Aviation Zimbabwe are running promotion where-by the first two Children flying with full-fare paying Adult Pax, travel for free.  Additional Children thereafter will only pay 50% of the normal fare.